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Get to Know Us

Providing You High Quality Home Support

At Assisting Care, these guiding principles shape our approach to caregiving and inspire us to continually exceed expectations in delivering exceptional care and support to those we serve.

  • High-Quality Support and Friendly Environment: We are dedicated to delivering top-level support services within a warm and welcoming environment. Our goal is to ensure that each interaction and engagement reflects our commitment to excellence and compassion.

  • Respect for Clients' Privacy: We uphold the utmost respect for the privacy and dignity of our clients. We recognize the importance of personal boundaries and strive to maintain confidentiality in all aspects of care delivery.

  • Facilitation of Shared Interests and Activities: We believe in fostering connections and promoting social engagement among our clients. By facilitating shared interests and activities, we aim to create meaningful experiences and opportunities for connection within our community.

  • Providing a Comfortable and Friendly Home Environment: Whether in the client's own home or a care facility, we prioritise creating a comfortable and friendly environment conducive to well-being. Our aim is to ensure that clients feel safe, secure, and supported in their surroundings.

  • Holistic Approach to Care: We embrace a holistic approach to care that addresses the physical, emotional, and social needs of our clients. By considering the whole person and their unique circumstances, we strive to provide comprehensive support that enhances overall quality of life.

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Our Team

We are a group of qualified carers, Enrolled Nurses and Registered Nurses, with over 20 years of experience, combined. We are passionate about what we do.

Get in touch today and speak with Liz our amazing Care Coordinator.

What Sets Us Apart

Committed to Exceptional Customer Service

At Assisting Care, we uphold the following values:

  • Compassion: We approach every client with empathy, kindness, and understanding.

  • Respect: We honour the dignity, individuality, and autonomy of each client.

  • Excellence: We are committed to delivering exceptional care and service tailored to the unique needs of every individual.

  • Integrity: We uphold the highest standards of honesty, transparency, and ethical conduct in all our interactions.

  • Collaboration: We foster a culture of teamwork, communication, and partnership among our staff, clients, their families, and medical professionals.

  • Empowerment: We empower our clients to live independently and make informed decisions about their care and well-being.

  • Continuity: We strive for consistency and continuity in care, building trusting relationships with our clients over time.

  • Innovation: We embrace innovation and continuous improvement to enhance the quality and effectiveness of our services.

  • Community: We actively contribute to and engage with the communities we serve, promoting inclusivity and social connection.

  • Safety: We prioritize the safety, security, and well-being of our clients and staff in all aspects of our operations.

Community Choice Awards logo

In 2023, we received a nomination and acknowledgment

in the Retail and Services category for the

Telstra Macedon Ranges Community Choice Awards.

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Office Hours:     Mon-Fri     7am-5pm

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Assisting Care acknowledges Traditional Owners of Country throughout Australia and recognises the continuing  connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.  Aboriginal and Torres Strait Islander peoples should be aware that this website may contain images or names of people who have since passed away.

©2025 Assisting Care

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